Frequently Asked Questions
PAYMENTS & SHIPPING
We accept debit and credit cards including American Express, Maestro, Mastercard and Visa. We also accept PayPal.
You can also spread the cost into four payments with Clearpay.
We work on a 2-3 working day lead time from placing your order. Everything is made to order so you will be receiving a brand new product.
If you are ordering a personalised product, please bare in mind that the delivery time will be subject to the product and the process will start from you approving the artwork.
We currently only ship within the UK mainland. We will be adding this service very soon! Expect a delivery charge and longer lead times.
We use DHL for all of our Framed Wall Art and Royal Mail for our smaller items.
When ordering framed wall art, yes, our courier will send you an email/text message confirming delivery with the tracking number included.
If no one is home to sign for your order, your parcel will be sent back to the sender. In some cases, if you have missed some information off your shipping address this can cause an issue. Don’t worry, in most cases we will contact you if we notice anything out of the ordinary!
PERSONALISED PRODUCTS
Yes! We have a team of skilled designers that can cater to your needs. We have created artwork of rabbits, horses, parrots and even a hamster!
Once you are happy with the proof and have approved the artwork, there will be no refunds available. Every piece of personalised art is designed specifically for your individual needs. If the item arrives damaged, please take a photo and contact us immediately, we will arrange a replacement.
Yes! We will send you a proof before we print your perfect pawtrait. Once you have confirmed you are happy, we will then and only then proceed to printing.
Be sure to get your fury baby in the entire picture, we don’t want any missing ears!
You also want to leave enough of their chest available so we can add a lovely necklace, bow tie or any of our other accessories.
Here are some tips for the best results.
- Make sure the image is not blurry.
- Take a picture whilst your fur baby is sitting down looking at the camera.
- A blank background is preferred but not essential.
- Bribing your fur baby with a handful of treats is a very effective way of getting the perfect head shot!
- Make sure you have good lighting, we would love to show all your fur babie’s features!
- Make sure to remove any collars and harnesses.
Click Here for our photo guide.
You don’t need to be a professional or have a professional camera, most of the pawtraits we create are using photos taken off a phone. Just make sure you send us the highest quality image possible for the best results.
If you have not yet approved the artwork, you can change the image you would like to use.
If the artwork has been approved within 24 hours you may be able to change your image. Please contact us as soon as possible and we will do everything we can to help, if the artwork is in production this option will no longer be available.
Yes, we will remove items such as collars to make the necklace, bow tie or any other accessory stand out. For best results please take your pet’s collar or harness off.
MUGS
Our mugs are printed on both sides with the same breed and outfit you choose.
Although our mugs are dishwasher & microwave safe, we reccomend hand washing only as the print could fase over time using a dishwasher.
FOOD & WATER BOWLS
The breed and outfit you choose will be printed on the front of our bowls. There is also an option to personalise our bowls with your pet’s name, don’t forget to fill in this field!
Our bowls are microwave safe only.
PRODUCTS
Yes, our team are working very hard to keep the website updated as possible. If there is a specific breed you would like but can’t see it on our website. Just drop us an email on info@perfectpawtraits.co.uk. We will be happy to give you an estimated time that it will be available.
Yes! We have a team of skilled designers that can cater to your needs. We have created artwork of rabbits, horses, parrots and even a hamster!
Yes, when you receive your item be sure to check it over. If you are not happy with it just contact us and we will be happy to help.